Your network, servers, phone systems and end-user devices need to run without interruption, yet building a strong in-house IT team is expensive to hire, train and retain. IT outsourcing services from Trends Vietnam let you hand over part or all of your day-to-day IT operations to a dedicated engineering team, backed by clear SLAs from 8x5xNBD up to 24x7x4. Staff turnover or an after-hours incident no longer has to put your business on hold.
What are IT outsourcing services?
IT outsourcing means using an external partner for some or all of your IT functions: end-user support, network and server administration, maintenance, infrastructure assessment and project management.
You can outsource a single function or combine several, depending on your size and in-house capability. The goal is not only lower cost, but also expert operation, a single point of contact for incidents, and a clear roadmap for maintenance and upgrades.
Our IT outsourcing services scope
IT support. We handle daily requests for workstations, LAN, user accounts, peripherals and application issues, so you do not have to grow your internal team right away.
IT staffing and resources. Engineers and technicians work at your site, remotely or both, for a project term or under a long-term contract. Ideal when you need the right skills at the right time.
Network and structured cabling assessment. We review your network and security and structured cabling infrastructure to find bottlenecks and risks, giving you a solid basis for maintenance, upgrades or redesign.
IT project management. We coordinate infrastructure and solution rollouts, keep timelines on track and minimize disruption to your daily operations.
Monitoring and maintenance under SLA. Preventive maintenance, remote support and on-site incident response for servers, networks, PABX and contact center systems. Running Avaya, Alcatel-Lucent, Cisco or NEC phone systems? See our PBX maintenance service.
Flexible SLAs: from 8x5xNBD to 24x7x4
Every business depends on its systems differently, so we match the service commitment to your real needs:
- 8x5xNBD: support during business hours (8 hours a day, 5 days a week) with next-business-day resolution. A cost-effective fit for office IT and systems that do not need to run around the clock.
- 24x7x4: support 24 hours a day, 7 days a week, including weekends and public holidays, with a 4-hour response time. Built for mission-critical systems in banking, hospitality, manufacturing, contact centers and data centers.
- Anything in between: coverage hours and response times can be tailored per device group or per site.
Scope, response times and responsibilities are written into the contract, so you always know exactly what you get.
Benefits of outsourcing IT
- Lower, predictable cost: no need to carry the full cost of hiring, training, benefits and backup staff. Fees follow the scope and SLA level you choose, which makes annual budgeting easier.
- Flexible resources: add capacity when you open a new branch, run a project or need short-term cover, then scale back when needs change.
- Broad expertise: one partner brings the right specialists for networking, security, servers, voice and cabling, areas that a single in-house engineer can rarely cover.
- Focus on your core business: management and business teams spend their time on products, customers and growth instead of firefighting technical issues.
- Clear accountability: SLAs from 8x5xNBD to 24x7x4 are contractual commitments, not dependent on any one individual.
Why choose Trends Vietnam for IT services in Vietnam?
Trends Vietnam (Trends & Technologies, Inc. Vietnam) is a 100% foreign-owned company operating in Vietnam since 2007 and a member of Trends Group, Inc. (TGI), formerly Trends & Technologies Holding, Inc. (TTHI), headquartered in the Philippines. The group’s first company was founded in 1992. Trends Group’s management systems are certified to ISO 9001 (quality), ISO/IEC 27001 (information security), ISO 22301 (business continuity), ISO 14001 and ISO 45001.
- Nationwide presence: offices in Hanoi, Da Nang and Ho Chi Minh City, with trained and certified local engineers backed by more than 200 specialists across the group.
- Trusted technology partnerships: Avaya Platinum Partner and Cisco Premier Certified Partner since 2011, Fortinet Silver Partner, and certified cabling installer for Rosenberger and Siemon.
- SLAs that fit: from 8x5xNBD to 24x7x4, with weekend and holiday coverage when you need it.
- One partner from operations to upgrades: the same team that runs your IT day to day also designs and deploys data center and server room, network, voice and IT equipment and cloud solutions.
- Cross-industry experience: our customers span banking and finance, manufacturing, logistics, hospitality and education.
Learn more about our IT services and outsourcing and about Trends Vietnam.
How we onboard your outsourced IT
- Assessment: we review your current infrastructure, operating model, pain points and goals.
- Solution and SLA proposal: we design the right mix of support, resources and maintenance with a matching SLA (8x5xNBD, 24x7x4 or in between), plus a quotation.
- Agreement and setup: contract signing, named contacts, request-handling process and maintenance schedule.
- Operations and reporting: support, preventive maintenance and incident response as committed, with regular reviews to adjust as your needs evolve.
- Knowledge transfer and ongoing partnership: documentation, shared know-how and upgrade recommendations as your systems grow.
IT outsourcing services FAQ
Is IT outsourcing a good fit for small and mid-sized businesses?
Yes. Many SMEs do not need a full in-house IT department. Outsourcing gives you qualified engineers right away, with costs tied to the scope you use, and it scales as you grow.
What is the difference between 8x5xNBD and 24x7x4?
8x5xNBD covers business hours on working days with next-business-day resolution. 24x7x4 covers every hour of every day, including holidays, with a 4-hour response time for systems that cannot afford downtime.
Can I hire IT engineers to work on-site?
Yes. Trends Vietnam provides engineers on-site, remotely or in a hybrid model, for a project term or under a long-term contract.
Where in Vietnam do you provide IT services?
We have offices in Hanoi, Da Nang and Ho Chi Minh City and serve customers nationwide.
Talk to us about IT outsourcing
If you are looking for a partner to keep your IT running reliably, add technical staff when you need them, or manage your network, servers and phone systems through one point of contact, contact Trends Vietnam for an assessment and an SLA that fits.
- Hotline: 1900 545 443
- Sales: sales@trends.com.vn
- Technical support: techsupp@trends.com.vn