Avaya IP Office™ is the Avaya communications platform for small and midsize businesses. It’s a highly
modular hybrid solution that provides sophisticated communications capabilities for businesses ranging in
size from 5 employees up to 3,000.
Avaya IP Office™ is a powerful Unified Communications (UC) and customer experience solution specifically
designed for small and midsize businesses.
IP Office delivers seamless voice, UC (including unified messaging, mobility, persistent messaging), audio,
and web collaboration, as well as integration with popular desktop applications such as Outlook and
Microsoft Teams. With its ability to run inside a virtual machine, on a dedicated server or appliance, or in a
mixed deployment environment, IP Office offers flexibility and a cost-effective choice.
With over 635,000 systems shipped worldwide, IP Office is the leader in Unified Communications and realtime collaboration for small and midsize businesses.
IP Office Values and Strengths
- Unparalleled scale – up to 3,000 users on a single-site server or across 150 locations.
- Flexible deployment options: On premise, in the cloud, or hybrid.
- Avaya Workplace Client support for outstanding mobility and soft phone capabilities.
Flexible resiliency options including server and UC client failover and support for VMware High
Availability. Resiliency is available for cloud-to-cloud, cloud to premise, premise to cloud, and
premise to premise deployments.
- Avaya Call Reporting helps customers manage their phone systems through cradle to grave call
reporting, tracking, and recording. - Communications security measures including embedded encryption of signaling and voice traffic.
- Integration with industry-standard LDAP directories including Microsoft Active Directory (Server
Edition and Select).
IP Office is also offered as IP Office Subscription. Subscription includes on-premises software, support and
upgrade entitlements—all in one contract. Avaya Devices can be added to provide a comprehensive
subscription offering (Device as a Service or Device Flex Purchase Plan).
The all-inclusive nature of IP Office Subscription lets customers spend less time worrying about billing and
upgrades, and more time making an impact on their business. Customers can choose from 1-, 3-, and 5-year
terms, payable monthly.
Avaya IP Office Subscription is quoted and ordered using the Avaya Store
IP Office Subscription Values and Strengths
- Allow partners to offer the IP Office solution in an OpEx manner, providing surround value-add to the
customer - Removing upfront costs enables small businesses to immediately have similar capabilities to large
enterprises - Aligns cash flow with service usage
Features and Benefits
Enhanced Collaboration
The Avaya Workplace Client is supported in IP Office as a soft phone and facilitates audio, instant
messaging and presence-based collaboration between users in either a Chrome browser (Windows
or macOS) or as a standalone Windows client.
- Support for the latest Avaya IP phones, transforming the desktop communications experience with a
dynamic user interface and ergonomic design.
Call Reporting and Tracking
- Avaya Call Reporting (ACR) helps customers manage their phone system and business with ease
and confidence. Cradle to grave call reporting and tracking is presented through over 50 standard
reports. - ACR offers real-time and historical call reporting, skill-based routing, and queue callback features,
enabling businesses to efficiently manage customer interactions through voice calls and web chats. - Recording Library provides easy access to recordings within the same reporting interface via IP
Office Voicemail Pro integration. - Realtime agent seat and Agent Dashboards enhance IP Office hunt groups and deliver visual call
management with wallboards and customized agent dashboard displays. - Unlimited customizable wallboards, real-time alerts, and cradle-to-grave reporting, allowing
businesses to track and analyze performance metrics effectively. - Delivers comprehensive call reporting without deploying a complete contact center solution.
Ease of Doing Business
- IP Office includes the latest security and resiliency features, particularly for those that are interested
in moving to cloud deployments. For Avaya partners, simplifying deployments with new configuration
wizards that reduce installation complexity and optimize technician time. - Avaya solutions support both on-premises and cloud deployments, allowing customers to transition
between the two for greater resiliency. Businesses can retain familiar analog line appearances when
migrating to SIP trunks, as SIP Line Appearance is supported across Essential Edition, Server
Edition, and Select. This streamlines the move from Basic Edition to SIP-based systems without
disrupting user experience or workflows. - IP Office includes the security and reliability of Rocky Linux.
Stronger Resiliency and Security
- IP Office provides high-availability and stronger security without high costs and complexity.
Customer locations may have automatic backup where active calls stay connected, and no idle
hardware needed. - WebRTC Gateway resiliency is offered with IP Office Select; providing high availability to WebRTC
users.
Simplified Installation, Administration and Support
- Features have been added aimed at making installation both faster and simpler. Installation wizards
for small IP systems reduce the time and effort for deploying systems on day 1 and revising system
configurations on day 2. - Cloud Operations Manager (COM) provides multi-customer management capability via a single
unified management portal capable of management and administration of up to 3,000 IP Office
nodes and 1,000 customer instances. The tool is focused on cloud deployments and may also be
used with Server Edition and IP Office Select deployments.