On last Wednesday, June 30^th, Trends & Technologies VN, together with Avaya Corporation – a global leader in business communications – and other sponsors organized a seminar about Avaya Contact Center Consumer Index at Intercontinental Hotel. This event attracted many managers and specialists from large companies to join in. This seminar has also provided a lot of useful information for enterprises who want to improve their customer services. There were 3 main contents for this seminar, such as:

-          How do your customers prefer to interact with you?

-          How does your contact center impact loyalty?

-          How can you predict your customers’ future buying behavior? 

Resilient, Efficient, Scalable Data Solutions Critical to Meeting Growing Demand for Bandwidth at Campuses and Data Centers

Trends & Technologies, Inc. Vietnam Limited (TTIV) was a Nortel Gold Business Partner and Avaya Silver Business Partner. Effective 1st April 2010, Avaya had appointed TTIV as the FIRST and ONLY Platinum Business Partner in VIETNAM to deliver the combine Avaya and Nortel Complete products, solutions and Services in :

NICE is Platinum partner in Avaya’s Developer Connection program. NICE Enterprise Grade Solutions integrate with Avaya Communication Manager (CM) and Avaya Proactive Contact (PC), providing advanced VoIP and traditional call recording.